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Brooklands B&B
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Terms and Conditions of Booking
- Please be advised that we do not take anything from your debit/credit card upon booking. We do a preauthorise of your card to ensure the card is able to pay for the reserrvation if asked to.
- To maintain our high standards of cleanliness and for everyones comfort we do operate a strict no-smoking policy in our building - a minimum £75 per room cleaning charge will be applied to any room where smoking has taken place. By making a reservation you agree to not smoke on the premises of the property at any time
- Failure to provide valid contact details may result in the reservation being cancelled. We need to be able to contact you should there be any problems in validating your debit/credit card.
- I am afraid that we do not accept cheques unless paid in advance and alowing us 5 working days minimum to clear. We do though still require valid debit/credit card details to secure the booking.
- Modifications to bookings after arrival are subject to cancellation charges as stipulated below
- If you plan to arrive later than 10pm then do advise us prior to arrival by calling 01244 348410.
- Checkout time is 10:30am except by prior arrangement
- We are busy and need to have time to clean our rooms ready for our next visitors. Failure to check out at the agreed time will attract a charge equal to £10 per part or full hour overstayed upto a maximum of 2 hours after which full rate will apply at the published rates.
- No pets are allowed
- Car Parking in our car park is provided based on 1 car park space per room booked but plenty of off road parking is available outside the car park free of charge
- All rates include a Full English Breakfast for adults, children and a small breakfast for under 5's
- Breakfast is served between 7:30am and 09:00am or other times by prior arrangements
- Any damage caused to furniture, fixture and fittings will have to be paid for in full by the guest.
- Only 1 free under 5 for each full paying adult. Child rate charged for each additional under 5
- Where a single person occupies a room with beds for 2 or more people, we will provide either a single bed or a double bed at our discretion.
- If a room is booked and fewer people show up on the day of booking the total price remains the same. Modifications to bookings can be treated as per our cancellation poicies shown on our website.
- Any accidents resulting in injury must be reported immediately to the owner/agent and a record must be recorded in the accident book onsite
- Any damage caused by a guest, or theft of property from the premises will be charged back to that guest
- The provision by yourselves of your credit card details is to secure the return of the ensuite bedroom undamaged, no smoke damage and with no missing items together with the safe return of front door and bedroom door key. Damage to the rooms or communal areas will incur charges which will be put against your credit card or the company will prosecute for any such damage, loss or theft if deemed appropriate. Loss of keys is charged at £20 per key plus £5 per room FOB
- All outstanding charges are payable in full upon arrival - we do not accept full payment from any card over the telephone and do require to have visibility of the credit card used for paying the deposit on your day of arrival
- Limited Companies can book and pay in full in advance by company credit card providing they can provide a company letterheaded email showing the company registration number, company address and valid telephone number that we can use to confirm company status by returning a call to validate the company
- Visitors are fully responsible for any lost or stolen items caused by negligence
- Late arrivals accepted up to 10pm by prior arrangement only
- More than 1 week before arrival - a £25 booking fee per room is payable
- Between 1 week and 72 hours before arrival: 50% of the total cost is payable
- Less than 72 hours before arrival: 100% of the total cost is payable
- In the event of you modifying your reservation where it initially includes a 2 night weekend or longer, or it includes Chester Races where we have stipulated a minimum 2 night stay on the booking system we will apply a 50% surcharge to the remainder of your booking
We can accept the following cards:
- Mastercard
- Visa
- Switch/Maestro
- Solo
- Electron
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